WARRANTY

Warranty Periods and Special Conditions I. Parts (Options) and Accessories Warranty.

A. This part of the Warranty identifies Jomacore Australia Limited’s preferred approach to resolving warranty claims in relation to parts and accessories.

B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Jomacore Australia Limited T/As Jomacore Direct product for which they are to be used (In-Box), and those which are supplied separately from a Jomacore Australia Limited T/As Jomacore Direct product for use with it (Out-Box).

1. In-Box: • All Jomacore Australia Limited T/As Jomacore Direct parts and accessories purchased together with the Jomacore Australia Limited T/As Jomacore Direct product are covered under this Warranty for the period specified in the table below. Generally, Jomacore Australia Limited T/As Jomacore Direct will replace the defective part or accessory which is the subject of the claim during this period. • You will only be able to make a claim under this Warranty for lost or missing Jomacore Australia Limited T/As Jomacore Direct parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Jomacore Australia Limited.

2. Out-Box: • Parts and accessories purchased from Authorised Jomacore Australia Limited T/As Jomacore Direct Resellers and Distributors are generally covered under this Warranty.

Warranty Exclusions A. This section identifies what is excluded under this Warranty. B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Consumer Law (as applicable) and which are not expressly included in this Warranty as additional warranties or conditions are excluded. C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression, subject to paragraph D below), theft, vermin or insect infestation. D. This Warranty does not cover water damage to the Jomacore Australia Limited T/As Jomacore Direct products. E. This Warranty does not cover damage caused by:

• misuse or abusive use of the Jomacore Australia Limited T/As Jomacore Direct product, including physical abuse;

• incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer’s instructions provided with the Jomacore Australia Limited T/As Jomacore Direct product);

• improper installation;

• incorrect or improper maintenance or failure to maintain the Jomacore Australia Limited T/As Jomacore Direct product;

• failure to clean or improper cleaning of the product;

• incorrect voltage or non-authorised electrical connections;

• adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Jomacore Australia Limited’s control;

• exposure to excessive heat, moisture or dampness;

• exposure to abnormally corrosive conditions;

• use of non-authorised/non-standard, defective or incompatible parts;

• password setting/resetting and computer virus;

• repair, modification or other work carried out on the Jomacore Australia Limited T/As Jomacore Direct product other than by Authorised Jomacore Australia Limited T/As Jomacore Direct Service Personnel; and

• any damage caused by micro sims where the product is not specifically designed to accept them.

F. This Warranty does not cover Jomacore Australia Limited T/As Jomacore Direct products purchased in an auction. G. If the Jomacore Australia Limited T/As Jomacore Direct product you are using has been rented or leased by you the Warranty is voided. H. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear. I. To the extent permitted by law, this Warranty does not cover Jomacore Australia Limited T/As Jomacore Direct products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered). J. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data. K. This Warranty does not cover any defects not notified to Jomacore Australia Limited T/As Jomacore Direct within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

GENERAL TERMS AND CONDITIONS (FOR USE IN A DOMESTIC, AND NOT IN A COMMERCIAL ENVIRONMENT) The Australian Consumer Law as well as other laws in the jurisdiction guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fit for purpose of Jomacore Australia Limited T/As Jomacore Direct consumer products sold in Australia.

For products sold in Australia, these guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by the Australian Consumer Law.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of the goods and compensation for any other reasonably foreseeable loss or damage. What constitutes a major failure is an objective test of reasonableness and not necessarily an individual consumer’s point of view.

Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law and other laws. This Warranty gives you additional protection for your Jomacore Australia Limited T/As Jomacore Direct consumer product and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

Coverage and Application A. Jomacore Australia Limited T/As Jomacore Direct of 15d Douglas Alexander Parade, Albany (“Jomacore Australia Limited”) warrants that your Jomacore Australia Limited T/As Jomacore Direct consumer product: • is of acceptable quality; • does not have a latent defect.

B. For the purpose of this Warranty, “Jomacore Australia Limited T/As Jomacore Direct consumer product” is a hardware product which: • was manufactured by or on behalf of Jomacore Australia Limited; and • some equipment sold is to be used in a normal domestic environment, not a commercial environment; and • bears a trade mark owned or used by Jomacore Australia Limited T/As Jomacore Direct (generally “Jomacore Australia Limited, JOMACORE AUSTRALIA LIMITED”); and • was sold by an Authorised Reseller or Distributor of Jomacore Australia Limited; and • was purchased in Australia, but does not include any hardware or software which is packaged or sold with Jomacore Australia Limited T/As Jomacore Direct consumer product unless that is itself a Jomacore Australia Limited T/As Jomacore Direct consumer product.

Warranty Period A. The period during which this Warranty is in effect will depend upon the Jomacore Australia Limited T/As Jomacore Direct consumer product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller’s or Distributor’s invoice / receipt provided to you. The period during which each Jomacore Australia Limited T/As Jomacore Direct consumer product which is the subject of this Warranty is covered by this Warranty is identified in product warranty details.

Warranty Claim A. If you consider that the Jomacore Australia Limited T/As Jomacore Direct consumer product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.

B. Except where an International Product Warranty has been provided with your Jomacore Australia Limited T/As Jomacore Direct consumer product, warranty service will only be provided in the specific country where the Jomacore Australia Limited T/As Jomacore Direct consumer product was originally purchased. For example, if you have purchased the Jomacore Australia Limited T/As Jomacore Direct product within Australia, warranty service will be limited to Australia only.

C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:

• Email us at info@jomacoredirect.com.au. Please provide your invoice, name and product info in an email; or

• visit www.jomacoredirect.com.au/termsandconditions.

D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Jomacore Australia Limited T/As Jomacore Direct consumer product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.

E. You will not be able to gain the benefit of this Warranty without making a claim.

F. If, following receipt of a claim under this Warranty, Jomacore Australia Limited T/As Jomacore Direct or its agent determine that your claim in respect of a Jomacore Australia Limited T/As Jomacore Direct consumer product is valid (having regard to the terms of each product warranty details), and:

• If the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Jomacore Australia Limited T/As Jomacore Direct or its agent will either repair the Jomacore Australia Limited T/As Jomacore Direct consumer product or, if authorised by Jomacore Australia Limited, pay you for the cost of a repair of the Jomacore Australia Limited T/As Jomacore Direct consumer product, or replace the Jomacore Australia Limited T/As Jomacore Direct consumer product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances with regard to Jomacore Australia Limited’s statutory obligations and at no cost to you.

• Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods.