TERMS & CONDITIONS

Jomacore Direct – Warranty & Repair Policy

All products from Jomacore Direct include a 1‑year warranty covering manufacturing defects in mechanical and electrical components. Free gifts are not covered.

For warranty validation, customers may be asked to provide a Warranty Card or Proof of Purchase.

Repair Process

Bring your product and invoice to your local store, or email info@jomacore.com.au with your details.

Repairs may take 7–10 working days, depending on location.

In-Warranty Repairs

Some machinery may be serviced on-site according to our service schedule.

All other items must be returned to store.

A $120 + GST non‑refundable service charge applies if the issue is not covered by manufacturer warranty.

Out-of-Warranty Repairs

Require return to base.

A $120 + GST non‑refundable assessment fee is payable upfront.

Additional labour/parts will be quoted and must be accepted before work begins.

Goods must be collected within 30 working days or they may be disposed of to recover costs.

Important Conditions

Misuse, tampering, impact damage, liquid damage, or removed components void warranty.

Data stored on devices may be lost during repair—please back up your information.

All completed repairs include a 90‑day service warranty for the repaired fault only.

Warranty applies only when products are used according to the operational manual.

Gifted or second-hand items may have limited or voided warranty.